Mystery shopper  

Mystery shopper

Mystery shopper

Mystery Shopper is one of the tools used with objective to conduct individual and client-adjusted qualitative research in simple and above all economical way.

In accordance with clients' special demands and with research plan drafted in detail by previously synchronized rules, our "mystery shoppers" visit a company and simulate one of client's various profiles. Communication can be both verbal and non-verbal. From the very first contact they record all behaviour elements which can provide objective and thorough picture of a company as a whole.

In this way a customer is given opportunity to peek into working environment of its direct competition in completely legitimate and unobtrusive way.

Contact Us Contact us: +381 (21)475 4200

Latest news

News archive